Shipping & Delivery Policy

We deliver across India through reputed courier partners. We do not currently ship internationally. A few remote PIN codes are not serviceable by our couriers — if yours is one of them, we will contact you and refund your payment in full.

Orders are made to order, so processing time depends on what you buy:

• Ready-to-ship items: dispatched within 1–3 business days of payment confirmation.
• Personalised items, including custom photo frames: dispatched within 3–5 business days, counted from the moment you approve the final artwork or photo crop.

Business days are Monday to Saturday, excluding public holidays. Orders placed after 4 PM are treated as received the next business day.

Once dispatched, typical transit times are:

• Within Kerala: 2–4 business days.
• Rest of India (metros and major cities): 3–6 business days.
• Remote and north-eastern locations: 6–10 business days.

These are courier estimates, not guarantees. Festive periods, weather, strikes and local restrictions can add time. If your order is time-sensitive, message us on WhatsApp before ordering and we will tell you honestly whether it can arrive in time.

Delivery charges depend on the weight, size and destination of your order. The exact amount is shown to you before you confirm the order, and is confirmed again when we acknowledge it. There are no hidden charges added afterwards.

Once your parcel is handed to the courier, we send you the tracking number and courier name on the WhatsApp number or email you gave us. If you have not received tracking within two business days of the expected dispatch date, contact us on +91 97781 66272.

Please double-check your address, landmark and phone number at checkout. Couriers generally make up to three delivery attempts. If a parcel is returned to us because the address was incomplete, nobody was available, or delivery was refused, we will contact you to arrange redelivery; a second delivery charge may apply.

Please check the parcel at the time of delivery. If the outer packaging is visibly damaged or tampered with, refuse the delivery where you can, and tell us the same day. For damage discovered after opening, send us photographs of the item and the packaging within 48 hours of delivery so we can raise a claim with the courier and arrange a replacement or refund under our Cancellation & Refund Policy.

Gift wrapping with a hand-written note is available on request. Tell us at the time of ordering, or message us on WhatsApp, and we will confirm what is possible for your item.