Cancellation & Refund Policy

• Ready-to-ship items can be cancelled free of charge any time before dispatch.
• Personalised items can be cancelled free of charge until you approve the final artwork or photo crop. After approval, production begins and the order cannot be cancelled.
• Once a parcel has been handed to the courier, it can no longer be cancelled.

To cancel, message us on WhatsApp at +91 97781 66272 or email ananyaharipriya@gmail.com with your order reference. Approved cancellations are refunded in full.

Because our items are handmade and frequently personalised, we accept returns only where something has genuinely gone wrong. You can return an item if it:

• arrived damaged or broken;
• is defective or faulty;
• is not the item you ordered; or
• does not match the artwork or photo crop you approved.

Tell us within 48 hours of delivery and include clear photographs of the item and its packaging. Items must be unused and returned in their original packaging with all inclusions.

• Personalised or custom-made items, unless they are damaged, defective or differ from what you approved.
• Items damaged by misuse, mishandling or normal wear after delivery.
• Items returned without prior approval from us.
• Reports made more than 48 hours after delivery.
• Minor variations in colour, grain, finish or size that are inherent to handmade products.

Contact us first — do not ship anything back before we approve it. Send your order reference and photographs to WhatsApp +91 97781 66272 or ananyaharipriya@gmail.com. We will confirm within two business days whether we are arranging a reverse pickup or asking you to send the item back. Where the fault is ours, we bear the return shipping cost.

Where a return is approved, you can choose a free replacement or a refund. Replacements are produced and dispatched on the same timelines as a new order. If the item is out of stock or cannot be remade, we refund you in full.

Approved refunds are initiated within 2–3 business days of us approving the cancellation or receiving the returned item. The money is credited back to the original payment method:

• UPI and wallets: typically 3–5 business days.
• Debit and credit cards: typically 5–7 business days.
• Net banking: typically 5–7 business days.

The final credit date depends on your bank or card issuer, which is outside our control. Refunds are made only to the original payment method — we cannot refund to a different account. Where delivery charges were paid and the fault is ours, they are refunded too.

If money was deducted but your order was not confirmed, or you were charged twice, contact us with the transaction reference. Such amounts are usually reversed automatically by the payment gateway within 5–7 business days; if not, we will chase it with Razorpay on your behalf.

If something about your order is not right, message us on WhatsApp at +91 97781 66272. We are a small business and we would much rather fix a problem than leave you unhappy.